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Overview

Carlen Motors LLC ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it and the choices you have.

Information we collect

• Information you give us in our forms: your name, phone number, e-mail address, ZIP code, the vehicle you are interested in, trade-in details, and general financial information you choose to share for pre-qualification (such as employment type, income range and desired down payment). We do not ask for your Social Security number or date of birth on this website.
• Basic technical information sent by your browser (such as IP address and browser type), used for security and to prevent abuse.

How we use it

• To answer your questions, schedule appointments and test drives, and help you buy, finance, sell or trade a vehicle.
• To contact you by phone, text message or e-mail about your request, as you consented when submitting a form. Message and data rates may apply. You can opt out at any time by replying STOP to a text message or by contacting us.
• To keep our website secure and to comply with the law.

Sharing

We do not sell or rent your personal information. We share it only with service providers who help us operate our business (for example, lenders you ask us to submit a credit application to, or our e-mail provider), and when required by law.

Cookies

This website does not use advertising or tracking cookies. A single session cookie is used only when you submit a form, to protect the form from misuse.

Your rights

Depending on your state of residence (for example California under the CCPA/CPRA), you may have the right to know what personal information we hold about you, to request its deletion or correction, and to opt out of its sale or sharing (we do not sell or share it). To make a request, contact us at info@carlenmotors.com. We will not discriminate against you for exercising these rights.

Children

This website is not directed to children under 13 and we do not knowingly collect their information.

Data retention and security

We keep your information only as long as needed for the purposes above or as required by law, and we protect it with reasonable administrative and technical safeguards.

Changes and contact

We may update this policy; the date below shows the latest version. Questions? Contact us at info@carlenmotors.com.